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RPR is widely known and respected for our contribution to the area of quality improvement, especially in the human services field. We have extensive experience in developing good practice standards and accreditation systems which are tailor-made for specific programs or organisations; conducting compliance auditing and analysis of established systems; facilitating processes to articulate and document good practice; and providing innovative quality-related training and assistance to individual organisations. Our goal is always to place the clients of the service or program at the centre of any new system, and to use processes that ensure understanding and ownership among those who must carry the principles and practice forward.
Recent RPR projects and clients in this area include:
- training in Quality Improvement (QI) theory and tools. NSW Department of Juvenile Justice QI Working Group (2007)
- assisting the development and introduction of an assessment process against the National Disability Service Standards. ACT Department of Disability, Housing and Community Services (2006)
- conducting a national audit program of 105 Family Relationship Services Program (FRSP) funded services for the Department of Family and Community Services over a five year period. RPR was also contracted to review the results of the audits, how these should link to the new performance framework for the program and ongoing monitoring. Australian Department of Family and Community Services (2000–2005)
- design and facilitation of good practice forums and documentation of findings including extensive use of case studies to illustrate good practice for the Youth Homelessness Pilot Program (1998), and for the Reconnect, Youth Activity Services and Family Liaison Workers programs (1998–2004), and Mentor Marketplace (2007). Australian Department of Family and Community Services
- consultation with family relationship services nationally resulting in a Quality Strategy for the sector that included Best Practice Standards and research on relevant accreditation systems. Relationships Australia, Family Services Australia, Centacare Australia (2001–2002)
- development of good practice standards and implementation strategies for:
- Victorian Homelessness Assistance Services (2003–05)
- Family Relationship Services Program Good Practice Standards. Australian Department of Family and Community Services (2003)
- community housing providers nationally, including developing the 1st and 2nd editions of the National Community Housing Standards. National Community Housing Forum, NSW Office of Community Housing, Queensland Housing and the Victorian Department of Housing (1996–2003)
- generic standards for health and community services in the ACT including processes to support their use in quality improvement. ACT Departments of Education and Community Services and Health, Housing and Community Care (2001)
- Aboriginal Legal Services good practice standards in the NT, NSW and WA. ATSIC (1999–2002)
- "Raising the Standard" — generic standards for health and community services in the ACT. ACT Departments of Education and Community Services and Health, Housing and Community Care (2001)
- NSW Aboriginal housing providers standards NSW Aboriginal Housing Office (2000)
- standards and an accreditation system for family day care services nationally. Australian Department of Family and Community Services (1999)
- provision of extensive training on quality improvement processes to a wide range of organisations and programs.
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